Incidents reported on status page for Eden Care https://status.edencaremedical.com/ https://d1lppblt9t2x15.cloudfront.net/logos/de77e79c699a18e9e0c569cc2292ba9c.png https://status.edencaremedical.com/ en https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:34:00 -0000 https://status.edencaremedical.com/incident/516160#0f21f8951f3679fdea7506db37875fad68194775d34ddcdfa10997422eb0e223 The issue affecting visit closing notifications has been fully fixed, and the system is now functioning as expected. Visits are closing successfully, and balances are being deducted correctly. Our team is actively monitoring the system to ensure continued stability. If you experience any issues, please reach out to our support team. Thank you for your patience and cooperation. https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:28:00 -0000 https://status.edencaremedical.com/incident/516160#f2f966484177c1bf620ce9a1b680ac2ec84516423cda0e4626199a4c5ab046bb We have identified the issue affecting notifications when a visit gets closed. However, we have applied a quick fix to ensure that visits close successfully and balances are deducted correctly without any issues. We are now in the process of deploying the changes, and we will provide another update as soon as the fix is fully deployed and available. Thank you for your patience and support. https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:14:00 -0000 https://status.edencaremedical.com/incident/516160#bb58ea8b47cb727161f4bda0b14819ba6f00974c392fb84202fb772bd5bfbf9e We have identified that Member Visit Closing is now functioning properly across all providers. Visits are being closed successfully, and all relevant details, including the visit closing amount, are being captured correctly. Our preliminary investigation indicates that the issue was related to the notification system, which is still being actively worked on by our engineering team. We will provide further updates on this as soon as possible. Thank you for your patience and support. https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:08:00 -0000 https://status.edencaremedical.com/incident/516160#9867101627f2280521d4d6c8e6688b5b4006af6231ae33c3fb86922e4140afe5 We are currently experiencing an unexpected issue with Member Visit Closing across all providers on the Service Provider Portal. Our engineering team is actively investigating the root cause and working on a resolution. We understand the importance of this functionality and apologize for any inconvenience caused. We will provide an update as soon as more information is available. Thank you for your patience and support. https://status.edencaremedical.com/incident/510924 Tue, 11 Feb 2025 09:15:00 -0000 https://status.edencaremedical.com/incident/510924#9465237c92cbbfebdd6cad42b36694a0bdb19459de31a62016f6fc7a3a9e8cf8 Our team has resolved the issue, and the fix has been successfully deployed to the production environment. We are actively monitoring the system to ensure stability. Next Steps Continuous monitoring of the system to ensure normal functionality. A post-incident review will be conducted to prevent recurrence. User Impact: - Service providers should now see updated balances when opening or closing visits. - No other functionalities of the portal were affected. We appreciate your patience and support while we worked on resolving this issue. If you experience any further issues, please reach out to our support team. https://status.edencaremedical.com/incident/510924 Tue, 11 Feb 2025 09:13:00 -0000 https://status.edencaremedical.com/incident/510924#9e459f1aca7d9f0138039b87a7752af9d054ef59dcaece8c3806f4ba32b8daa5 The fix is being deployed to the production environment. We will closely monitor the system to ensure stability. A post-incident review will be conducted to prevent recurrence. https://status.edencaremedical.com/incident/510924 Tue, 11 Feb 2025 09:10:00 -0000 https://status.edencaremedical.com/incident/510924#f3885d49f7b1d598cfec7d5828f169d85d884f1517f6d3751c7e26f934b51b7b We have identified a technical issue affecting the balance fetching system on our Service Provider Portal. Due to this issue, balances are not being displayed when opening and closing visits. This issue was introduced in a recent release, where a bug was identified in the balance retrieval logic, preventing the correct display of balances during visit transactions. Our team has identified the root cause of the issue and has developed a fix. The deployment process is currently in progress, and we expect normal functionality to be restored soon. https://status.edencaremedical.com/incident/498893 Mon, 20 Jan 2025 17:00:00 -0000 https://status.edencaremedical.com/incident/498893#4c2725a1f0d69ffacfad44af44eec8b02dc407f5aeb92258f7c2988caae7f6f6 Our sms services are operational and we are actively monitoring. https://status.edencaremedical.com/incident/498893 Mon, 20 Jan 2025 16:55:00 -0000 https://status.edencaremedical.com/incident/498893#4dc50045e7f65726fa3785d5b9360fdb5bb6ed72ea3e7847572e8c2c1096a789 We are currently experiencing issues with our SMS service, which may cause delays or interruptions. Please rest assured that our team is actively working to identify and resolve the problem as quickly as possible. We appreciate your patience and understanding.