Incidents reported on status page for Eden Care https://status.edencaremedical.com/ https://d1lppblt9t2x15.cloudfront.net/logos/de77e79c699a18e9e0c569cc2292ba9c.png https://status.edencaremedical.com/ en https://status.edencaremedical.com/ Tue, 02 Dec 2025 05:28:25 +0000 https://status.edencaremedical.com/#319655e2b151b5d1bd5b30425e1429ed92ea8eb86b1b67f8d4e1f753b7493595 Eden Care Production Environment Server recovered https://status.edencaremedical.com/ Tue, 02 Dec 2025 05:28:18 +0000 https://status.edencaremedical.com/#e9fcf549e423df2dbf6bd39dd0eb16a1606a81b050b9e5def6fbdb8c6fe92a9c Service Provider Portal recovered https://status.edencaremedical.com/ Tue, 02 Dec 2025 05:26:34 +0000 https://status.edencaremedical.com/#319655e2b151b5d1bd5b30425e1429ed92ea8eb86b1b67f8d4e1f753b7493595 Eden Care Production Environment Server went down https://status.edencaremedical.com/ Tue, 02 Dec 2025 05:26:23 +0000 https://status.edencaremedical.com/#e9fcf549e423df2dbf6bd39dd0eb16a1606a81b050b9e5def6fbdb8c6fe92a9c Service Provider Portal went down https://status.edencaremedical.com/ Sun, 30 Nov 2025 14:22:24 +0000 https://status.edencaremedical.com/#b182bd8803a91708e50027c29b94e492708a3a6158e8c885ee7d7ff55b30e156 Service Provider Portal recovered https://status.edencaremedical.com/ Sun, 30 Nov 2025 14:22:22 +0000 https://status.edencaremedical.com/#656766bb02a6451cd7e3379380693bcfb6d617cba4bb6b055967c67ee96f6a5a Eden Care Production Environment Server recovered https://status.edencaremedical.com/ Sun, 30 Nov 2025 14:19:45 +0000 https://status.edencaremedical.com/#656766bb02a6451cd7e3379380693bcfb6d617cba4bb6b055967c67ee96f6a5a Eden Care Production Environment Server went down https://status.edencaremedical.com/ Sun, 30 Nov 2025 14:19:35 +0000 https://status.edencaremedical.com/#b182bd8803a91708e50027c29b94e492708a3a6158e8c885ee7d7ff55b30e156 Service Provider Portal went down https://status.edencaremedical.com/incident/769206 Tue, 18 Nov 2025 16:43:00 -0000 https://status.edencaremedical.com/incident/769206#1638fb01882b9f4f027faaa125b2689ca7f29b02a94b13b1fba8820182f973a4 Service Update: Email & SMS OTP Delivery Restored We’re pleased to inform you that the earlier issue affecting our Email and SMS OTP services - caused by our provider as part of the Cloudflare global outage has now been resolved. All OTP deliveries for Visit Opening/Closing and login or credential-related access for employer groups, members, service providers, and internal CAS users are now functioning normally. Our team will continue to actively monitor the system to ensure full stability. Thank you for your patience and understanding. https://status.edencaremedical.com/incident/769206 Tue, 18 Nov 2025 16:43:00 -0000 https://status.edencaremedical.com/incident/769206#1638fb01882b9f4f027faaa125b2689ca7f29b02a94b13b1fba8820182f973a4 Service Update: Email & SMS OTP Delivery Restored We’re pleased to inform you that the earlier issue affecting our Email and SMS OTP services - caused by our provider as part of the Cloudflare global outage has now been resolved. All OTP deliveries for Visit Opening/Closing and login or credential-related access for employer groups, members, service providers, and internal CAS users are now functioning normally. Our team will continue to actively monitor the system to ensure full stability. Thank you for your patience and understanding. https://status.edencaremedical.com/incident/769206 Tue, 18 Nov 2025 14:34:00 -0000 https://status.edencaremedical.com/incident/769206#b2a49ec4e1eb50e12b8eedac32d76d18c678138e67c99f9708084e1c29f282b7 We are experiencing a temporary issue with our email and sms service due to a system problem on our email and sms provider’s side, as part of Cloudflare's global outage. As a result, members may not receive Email or SMS OTPs for Visit Opening or Closing, and partners including employer groups, members, service providers, and internal CAS users are unable to receive Email/SMS OTPs for access logins or credential-related communications. Our team is actively coordinating with the provider to resolve this as soon as possible. We’ll provide further updates once available. Apologies for the inconvenience. https://status.edencaremedical.com/incident/769206 Tue, 18 Nov 2025 14:34:00 -0000 https://status.edencaremedical.com/incident/769206#b2a49ec4e1eb50e12b8eedac32d76d18c678138e67c99f9708084e1c29f282b7 We are experiencing a temporary issue with our email and sms service due to a system problem on our email and sms provider’s side, as part of Cloudflare's global outage. As a result, members may not receive Email or SMS OTPs for Visit Opening or Closing, and partners including employer groups, members, service providers, and internal CAS users are unable to receive Email/SMS OTPs for access logins or credential-related communications. Our team is actively coordinating with the provider to resolve this as soon as possible. We’ll provide further updates once available. Apologies for the inconvenience. https://status.edencaremedical.com/ Fri, 14 Nov 2025 01:53:33 +0000 https://status.edencaremedical.com/#fe368af330e5b226673a9f4ef956d34e46076019ae78d0d5acb1188887259064 Service Provider Portal recovered https://status.edencaremedical.com/ Fri, 14 Nov 2025 01:53:31 +0000 https://status.edencaremedical.com/#58a7a3ab3ace65052ae8c657811a9fe1bfe1cb94b4fb4b7223600d2026db8c08 Eden Care Production Environment Server recovered https://status.edencaremedical.com/ Fri, 14 Nov 2025 01:52:50 +0000 https://status.edencaremedical.com/#58a7a3ab3ace65052ae8c657811a9fe1bfe1cb94b4fb4b7223600d2026db8c08 Eden Care Production Environment Server went down https://status.edencaremedical.com/ Fri, 14 Nov 2025 01:52:42 +0000 https://status.edencaremedical.com/#fe368af330e5b226673a9f4ef956d34e46076019ae78d0d5acb1188887259064 Service Provider Portal went down https://status.edencaremedical.com/ Tue, 11 Nov 2025 03:58:29 +0000 https://status.edencaremedical.com/#a091ce2084838ab5619dfe352adc0ef068c3e959ac9eb02611780efdd2323e7f Service Provider Portal recovered https://status.edencaremedical.com/ Tue, 11 Nov 2025 03:58:26 +0000 https://status.edencaremedical.com/#5e811bec9df3db43b235c7710a9c36fc6808f81e7e2499701a147d6d83e6af2b Eden Care Production Environment Server recovered https://status.edencaremedical.com/ Tue, 11 Nov 2025 03:53:59 +0000 https://status.edencaremedical.com/#5e811bec9df3db43b235c7710a9c36fc6808f81e7e2499701a147d6d83e6af2b Eden Care Production Environment Server went down https://status.edencaremedical.com/ Tue, 11 Nov 2025 03:53:50 +0000 https://status.edencaremedical.com/#a091ce2084838ab5619dfe352adc0ef068c3e959ac9eb02611780efdd2323e7f Service Provider Portal went down https://status.edencaremedical.com/ Mon, 10 Nov 2025 05:14:29 +0000 https://status.edencaremedical.com/#5b5d2e3e1a409772451416de5e4cc32c35c90de190384ebb434c2936c9d76fec Eden Care Production Environment Server recovered https://status.edencaremedical.com/ Mon, 10 Nov 2025 05:14:27 +0000 https://status.edencaremedical.com/#ee93aa006c441b947a570abe61f93e1a739af3b43c1571f923cc42ffc43fed84 Service Provider Portal recovered https://status.edencaremedical.com/ Mon, 10 Nov 2025 05:12:29 +0000 https://status.edencaremedical.com/#5b5d2e3e1a409772451416de5e4cc32c35c90de190384ebb434c2936c9d76fec Eden Care Production Environment Server went down https://status.edencaremedical.com/ Mon, 10 Nov 2025 05:12:21 +0000 https://status.edencaremedical.com/#ee93aa006c441b947a570abe61f93e1a739af3b43c1571f923cc42ffc43fed84 Service Provider Portal went down https://status.edencaremedical.com/ Fri, 07 Nov 2025 07:10:39 +0000 https://status.edencaremedical.com/#6c5bdf769daa41d05e82991fced2ddb52fc295285708cbbc3cca1a2a54154d14 Service Provider Portal recovered https://status.edencaremedical.com/ Fri, 07 Nov 2025 07:10:37 +0000 https://status.edencaremedical.com/#5ece0567d4316bf4817ba81cb7af1d72fb517bbd264ce9605477d464ae7107ba Eden Care Production Environment Server recovered https://status.edencaremedical.com/ Fri, 07 Nov 2025 07:09:18 +0000 https://status.edencaremedical.com/#5ece0567d4316bf4817ba81cb7af1d72fb517bbd264ce9605477d464ae7107ba Eden Care Production Environment Server went down https://status.edencaremedical.com/ Fri, 07 Nov 2025 07:09:11 +0000 https://status.edencaremedical.com/#6c5bdf769daa41d05e82991fced2ddb52fc295285708cbbc3cca1a2a54154d14 Service Provider Portal went down https://status.edencaremedical.com/ Wed, 05 Nov 2025 15:09:28 +0000 https://status.edencaremedical.com/#d3f1af9361e18d0dd6d75d548ecca3bdbeaf1a4bebbe92857a334cb26bdf94cb Service Provider Portal recovered https://status.edencaremedical.com/ Wed, 05 Nov 2025 15:08:10 +0000 https://status.edencaremedical.com/#0e00c465a4eb2f20c60cf6dc6a9512138e3a8cd6fa3a24c2b8494914f43e7cde Eden Care Production Environment Server recovered https://status.edencaremedical.com/ Wed, 05 Nov 2025 15:04:38 +0000 https://status.edencaremedical.com/#0e00c465a4eb2f20c60cf6dc6a9512138e3a8cd6fa3a24c2b8494914f43e7cde Eden Care Production Environment Server went down https://status.edencaremedical.com/ Wed, 05 Nov 2025 15:04:32 +0000 https://status.edencaremedical.com/#d3f1af9361e18d0dd6d75d548ecca3bdbeaf1a4bebbe92857a334cb26bdf94cb Service Provider Portal went down https://status.edencaremedical.com/incident/741090 Fri, 10 Oct 2025 17:21:00 -0000 https://status.edencaremedical.com/incident/741090#cd0a7ed6a08d05b8e28793d3f8b83bbee647a87d112f37bb0069d24ca9be124f Email Service Issue Resolved The earlier disruption in the Eden Care Email Service has now been resolved. Email OTPs and credential-related emails are functioning normally again for all users - including members, employer groups, service providers, and internal CAS users. Our team is actively monitoring the service to ensure continued stability and smooth operation. Thank you all for your patience and support while we worked with our provider to restore the service. https://status.edencaremedical.com/incident/741090 Fri, 10 Oct 2025 09:16:00 -0000 https://status.edencaremedical.com/incident/741090#f8a40fba7e315887a6a8fff04a0695f3539395f3d45780d82db8584d29e28f4e We are experiencing a temporary issue with our email service due to a system problem on our email provider’s side. As a result, members are not receiving Email OTPs for Visit Opening or Closing, and partners including employer groups, members, service providers, and internal CAS users are unable to receive Email OTPs for access logins or credential-related communications. Our team is actively coordinating with the provider to resolve this as soon as possible. The estimated resolution time is 10th October 2025, 2:30 PM GMT / 4:30 PM CAT / 5:30 PM EAT / 8:00 PM IST. We’ll provide further updates once available. Apologies for the inconvenience. Please note that SMS services remain fully operational. https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:34:00 -0000 https://status.edencaremedical.com/incident/516160#0f21f8951f3679fdea7506db37875fad68194775d34ddcdfa10997422eb0e223 The issue affecting visit closing notifications has been fully fixed, and the system is now functioning as expected. Visits are closing successfully, and balances are being deducted correctly. Our team is actively monitoring the system to ensure continued stability. If you experience any issues, please reach out to our support team. Thank you for your patience and cooperation. https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:28:00 -0000 https://status.edencaremedical.com/incident/516160#f2f966484177c1bf620ce9a1b680ac2ec84516423cda0e4626199a4c5ab046bb We have identified the issue affecting notifications when a visit gets closed. However, we have applied a quick fix to ensure that visits close successfully and balances are deducted correctly without any issues. We are now in the process of deploying the changes, and we will provide another update as soon as the fix is fully deployed and available. Thank you for your patience and support. https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:14:00 -0000 https://status.edencaremedical.com/incident/516160#bb58ea8b47cb727161f4bda0b14819ba6f00974c392fb84202fb772bd5bfbf9e We have identified that Member Visit Closing is now functioning properly across all providers. Visits are being closed successfully, and all relevant details, including the visit closing amount, are being captured correctly. Our preliminary investigation indicates that the issue was related to the notification system, which is still being actively worked on by our engineering team. We will provide further updates on this as soon as possible. Thank you for your patience and support. https://status.edencaremedical.com/incident/516160 Thu, 20 Feb 2025 14:08:00 -0000 https://status.edencaremedical.com/incident/516160#9867101627f2280521d4d6c8e6688b5b4006af6231ae33c3fb86922e4140afe5 We are currently experiencing an unexpected issue with Member Visit Closing across all providers on the Service Provider Portal. Our engineering team is actively investigating the root cause and working on a resolution. We understand the importance of this functionality and apologize for any inconvenience caused. We will provide an update as soon as more information is available. Thank you for your patience and support. https://status.edencaremedical.com/incident/510924 Tue, 11 Feb 2025 09:15:00 -0000 https://status.edencaremedical.com/incident/510924#9465237c92cbbfebdd6cad42b36694a0bdb19459de31a62016f6fc7a3a9e8cf8 Our team has resolved the issue, and the fix has been successfully deployed to the production environment. We are actively monitoring the system to ensure stability. Next Steps Continuous monitoring of the system to ensure normal functionality. A post-incident review will be conducted to prevent recurrence. User Impact: - Service providers should now see updated balances when opening or closing visits. - No other functionalities of the portal were affected. We appreciate your patience and support while we worked on resolving this issue. If you experience any further issues, please reach out to our support team. https://status.edencaremedical.com/incident/510924 Tue, 11 Feb 2025 09:13:00 -0000 https://status.edencaremedical.com/incident/510924#9e459f1aca7d9f0138039b87a7752af9d054ef59dcaece8c3806f4ba32b8daa5 The fix is being deployed to the production environment. We will closely monitor the system to ensure stability. A post-incident review will be conducted to prevent recurrence. https://status.edencaremedical.com/incident/510924 Tue, 11 Feb 2025 09:10:00 -0000 https://status.edencaremedical.com/incident/510924#f3885d49f7b1d598cfec7d5828f169d85d884f1517f6d3751c7e26f934b51b7b We have identified a technical issue affecting the balance fetching system on our Service Provider Portal. Due to this issue, balances are not being displayed when opening and closing visits. This issue was introduced in a recent release, where a bug was identified in the balance retrieval logic, preventing the correct display of balances during visit transactions. Our team has identified the root cause of the issue and has developed a fix. The deployment process is currently in progress, and we expect normal functionality to be restored soon. https://status.edencaremedical.com/incident/498893 Mon, 20 Jan 2025 17:00:00 -0000 https://status.edencaremedical.com/incident/498893#4c2725a1f0d69ffacfad44af44eec8b02dc407f5aeb92258f7c2988caae7f6f6 Our sms services are operational and we are actively monitoring. https://status.edencaremedical.com/incident/498893 Mon, 20 Jan 2025 16:55:00 -0000 https://status.edencaremedical.com/incident/498893#4dc50045e7f65726fa3785d5b9360fdb5bb6ed72ea3e7847572e8c2c1096a789 We are currently experiencing issues with our SMS service, which may cause delays or interruptions. Please rest assured that our team is actively working to identify and resolve the problem as quickly as possible. We appreciate your patience and understanding.