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Last updated on Feb 16 at 07:39am CAT

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Eden Care Production Environment Server

Previous incidents

Feb 11, 2025

Balance Fetching Issue on Service Provider Portal

Degraded

Resolved Feb 11 at 11:15am CAT

Our team has resolved the issue, and the fix has been successfully deployed to the production environment. We are actively monitoring the system to ensure stability.

Next Steps

Continuous monitoring of the system to ensure normal functionality.

A post-incident review will be conducted to prevent recurrence.

User Impact:
- Service providers should now see updated balances when opening or closing visits.
- No other functionalities of the portal were affected.

We appreciate your patience an...

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