Previous incidents

Service Update: Email & SMS OTP Delivery Restored

We’re pleased to inform you that the earlier issue affecting our Email and SMS OTP services - caused by our provider as part of the Cloudflare global outage has now been resolved.

All OTP deliveries for Visit Opening/Closing and login or credential-related access for employer groups, members, service providers, and internal CAS users are now functioning normally.

Our team will continue to actively monitor the system to ensure full stability...

Email Service Issue Resolved

The earlier disruption in the Eden Care Email Service has now been resolved. Email OTPs and credential-related emails are functioning normally again for all users - including members, employer groups, service providers, and internal CAS users.

Our team is actively monitoring the service to ensure continued stability and smooth operation.

Thank you all for your patience and support while we worked with our provider to restore the service.